Frequently Asked Questions


It depends. You can request changes to your reservation—such as the dates or number of guests—but your changes will need to be approved by the bus operator. Most bus operators require adequate time notice for changes, and some of them have some charge for amending your booking.
Yes, you may book multiple seats using one person's details if they are travelling together as a group. This is acceptable across most bus operators, but may vary depending on the bus operator.
To book your bus ticket you simply need to select the place of origin, the destination, date of travel and if required, the return date and search. We'll show you the options and you'll just need to choose the one that fits you best and proceed.
When the booking is finalized and approved, it means that your seat was successfully booked. After making payment, you will receive your travel details by SMS (mTicket). Remember to pay attention to the travel details on the ticket. If payment is not made on time , the reserved seat is released.
Your SMS ticket is a valid ticket with a unique ID code that the bus operator will use to allow you to board. You only need to display your SMS ticket and once verified by the operator, you will board. This applies as well to all road pickups.
Kenyan, Ugandan and Rwandan nationals must provide either National ID's or Passport. Travellers of other Nationalities must provide their passport. A contact telephone number must also be provided for all travellers.
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