BookNow is an online marketplace. It does not operate bus services of its own.
BookNow’s responsibilities include:
BookNow’ responsibilities do NOT include:
Timing: The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.
Identity: Passengers are required to furnish the following at the time of boarding the bus:
Change of bus: In case the bus operator changes the type of bus due to some reason, BookNow will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.
Cancellation Policy: The tickets booked through BookNow are not cancelable via the website. Kindly note that cancellation of booked tickets is only done by the specific bus company, by phone or at their booking stations. It is important to note that most bus companies do not permit cancelling of tickets. Their policy is normally that the ticket is valid for date & time of travel only once purchased. The ticket cannot be altered, resold, transferred or refunded. Ticket treated as used if one fails to utilize it as noted.
To alter your ticket you can contact our customer care executives via our hotline to provide you with the specific bus company contacts.
Please note that the cancellation fee and cancellation period may differ from one bus operator to another.
Confirmation: In case a booking confirmation e-mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.BookNow.co.ke
BookNow does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers.
BookNow will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by you through your usage of this Site. In no event shall BookNow be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of information provided on the website in so far as such information is derived from other service providers.